Client support
Revisions & Refund Policy
Last updated: September 2026
We want each delivery to match the project brief agreed in writing. This policy explains how to raise concerns about a completed or in-progress project. Any project-specific terms in an accepted quote or order confirmation take precedence where they differ.
Before work begins
The quote or order confirmation should describe the scope, target criteria, fields, delivery format, schedule, price, and any included revision or replacement allowance. Please review these details and provide the needed instructions before production.
Requesting a revision
Contact us at roni.b@prospectlistbuilding.com within 7 calendar days of delivery. Include your order reference, the specific records or fields in question, and how they differ from the agreed brief. We will review the examples and confirm whether a correction, replacement, or other remedy applies to the order.
Revisions and replacements
If work materially misses the written acceptance criteria, we will discuss a reasonable correction or replacement for the affected portion, consistent with the agreed project terms. Changes to targeting, scope, or requested fields after approval may require a revised quote or additional fee. Contact data can change over time, so a later change in a person’s role or contact details does not by itself establish that research failed the original brief.
Refund requests
Because research and project work may begin after purchase, refund eligibility depends on work already completed and the terms confirmed for the order. If we cannot resolve a documented material shortfall through an applicable correction or replacement, we will review a fair refund or credit for the affected undelivered or non-conforming portion. Completed work that meets the approved brief is generally not refundable. Applicable legal rights remain unaffected.
How we handle a request
We will acknowledge your message and work with you to review the order and evidence. Please allow up to 5 business days for an initial response. If a resolution is agreed, we will confirm the next steps and any applicable timing by email.
Contact
Send revision or refund requests to roni.b@prospectlistbuilding.com or use our contact page.